Consulting

Wilson & Ellis Consulting

Building Blocks for Integrated Marketing & Operations

1-828-626-3756

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Our Services

Wilson & Ellis Consulting provides advisory services and customized solutions to direct and interactive multichannel marketing organizations. We work closely with our clients to fully understand the uniqueness of their organization and find the best strategies for resolving their business challenges.

Our mission is to provide realistic, workable solutions to any challenge we choose to accept. Our definition of a successful project is one that is carefully planned, implemented, and measured. Planning without implementation and quantification is counter-productive.

We seek projects that can be clearly defined, implemented, and evaluated. Our solutions provide a return on investment that covers all expenses and contributes to bottom line profitability.

Our clients range from entrepreneurial companies such as National Allergy and Hobby Builders Supply to large corporations such as Jacuzzi, Costco, and The Body Shop. Our work is collaborative and includes a transfer of skills to our clients. We help organizations redefine roles, processes, and systems to more effectively meet their business goals.

We have the expertise, objectivity, and experience to provide the following services to single and multi-channel organizations:

Management Consulting

We work closely with the senior management team to develop and implement both short and long-term business strategies. This includes:

Strategic Planning and Implementation
Growth Strategies and Management
Marketing Strategies and Implementation
Information Analysis and Management
Channel Management Strategies

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Operational Excellence

Building a service-oriented organization can insure success if it includes specific objectives and reasonable expenses. We assist companies striving for operational excellence by providing the following services:

Developing and Implementing Corporate Service Initiatives
Service Analysis and Improvement Recommendations Designed to Maximize Customer Satisfaction at Minimal Expense
Operational Benchmarking, Audits, and Cost Analysis
Workflow and Process Design
Assistance with Employee Training and Education

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Multichannel Management

Organizational excellence requires a strong foundation of teamwork and management. We work with departmental teams to create unified goals and objectives that transform departmental competitiveness into synergistic teams. This includes:

Integration of Marketing and Operational Objectives
Coordination of Multi-channel Marketing and Positioning to Maximize Sales Impact and Response
Development, Implementation, and Management of Customer Relationship Strategies
Management Training
Team Development and Training

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Speaking, Training and Education

The best strategic plan will fail without unconditional support from management and team members. We provide interactive sessions designed to inspire, educate, and motivate key players and coaches.